2024 — 2025 · Full-time
Product Manager · Helprout
Helprout is an Enterprise software that enhances collaboration in support teams through shared inboxes, streamlining customer service and support workflows to provide more efficient support to their users
SaaS
CRM
- Led the full product lifecycle from system discovery to delivery for core support modules, ensuring alignment with the needs of support and customer experience teams.
- Conducted user research, usability tests, and stakeholder interviews to continuously refine the product roadmap and prioritize features based on impact and feasibility.
- Authored and maintained product documentation, including PRDs, user stories, release notes, and integration guides to support both development and customer success teams.
- Drove third-party integrations research and selection, tested APIs for compatibility to expand support channels' reliability, ensuring 100% inbound and outbound real-time message delivery.