Zap Africa is a startup operating Zap Exchange, a non-custodial crypto exchange platform that gives users full control over their digital assets, facilitating fast and secure cryptocurrency transactions.
Overview:
Zap Exchange is a non-custodial crypto exchange platform that empowers users with full control over their digital assets. It enables fast, secure cryptocurrency transactions and offers tools, including Zap Wallet and Zap Business, to cater to individual and business needs.
My Role:
- Designed and implemented operational systems across product, support, data, finance, marketing, legal, and administration, enhancing collaboration across cross-functional teams.
- Oversaw compliance processes, including KYC/AML adherence, ensuring alignment with regulatory requirements.
- Managed third-party service providers in IT, HR, and technical support to guarantee smooth operations.
- Directed the product team’s timelines, ensuring milestones were met and driving the platform to achieve a $2M transaction volume within the first year post-launch.
- Collaborated with the marketing team to establish proactive and reactive systems for the customer support department, improving response times and gathering actionable user feedback.
Impact:
- Streamlined operations and improved collaboration across all departments, enhancing overall efficiency.
- Delivered three scalable, user-centric products, each addressing distinct market needs and driving significant adoption.
- Achieved $2M in transaction volumes within the first year of launch, setting the foundation for continued growth.
Challenge
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Results
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